Open a Support Ticket

To better assist you and answer your questions; please open a Support Ticket. An engineer will be in contact with you shortly regarding your request.

If you get an error message stating: "You are not allowed to create a support ticket." Please request OpenShift software first. You can find more information here: Request Software Access.

Instructions to Open a Support Ticket

For any web portal issues or help with your certified image, please open a support case on the Red Hat Customer Portal and follow the steps below.

  • Click on My support tickets located under Support tab in the main header of Red Hat Connect account.

  • You will be redirected to the Red Hat Customer Portal; where you can click on Open a case located on the right hand side.

Complete the Support Case Form with special attention to the following fields:

  • For Case Type: select Certification

  • From the Product section, select the Product and version of Product you are referencing.

    • OpenShift or RHEL

  • Describe your Issue Summary, be as specific as possible

  • Verify your account information

  • Complete the Case information section

  • Choose the severity level for your case using the following guidance: Red Hat Support Severity Level Definitions