Open a Support Ticket
Last updated
Last updated
To better assist you and answer your questions; please open a Support Ticket. An engineer will be in contact with you shortly regarding your request.
If you get an error message stating: "You are not allowed to create a support ticket." Please request OpenShift software first. You can find more information here: Request Software Access.
For any web portal issues or help with your certified image, please open a support case on the Red Hat Customer Portal and follow the steps below.
Click on My support tickets located under Support tab in the main header of Red Hat Connect account.
You will be redirected to the Red Hat Customer Portal; where you can click on Open a case located on the right hand side.
Complete the Support Case Form with special attention to the following fields:
For Case Type: select Certification
From the Product section, select the Product and version of Product you are referencing.
OpenShift or RHEL
Describe your Issue Summary, be as specific as possible
Verify your account information
Complete the Case information section
Choose the severity level for your case using the following guidance: Red Hat Support Severity Level Definitions
