# Open a Support Ticket

To better assist you and answer your questions; please open a Support Ticket. An engineer will be in contact with you shortly regarding your request.&#x20;

{% hint style="danger" %}
If you get an error message stating: _**"You are not allowed to create a support ticket."**_ Please request OpenShift software first.  You can find more information here: [Request Software Access.](https://redhat-connect.gitbook.io/red-hat-partner-connect-general-guide/benefits/software-access)&#x20;
{% endhint %}

## **Instructions to Open a Support Ticket**

For any web portal issues or help with your certified image, please open a support case on the Red Hat Customer Portal and follow the steps below.

* Click on **My support tickets** located under Support tab in the main header of Red Hat Connect account.&#x20;

<figure><img src="https://4098174889-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M6aZ6ZNddowmTUCPmRb%2Fuploads%2FHZeX86RTKsK0dTqdlzmi%2FScreenshot%202023-02-13%20at%203.44.13%20PM.png?alt=media&#x26;token=01a943cd-7b2f-40fd-89b8-e0fc05542f5d" alt=""><figcaption></figcaption></figure>

* You will be redirected to the Red Hat Customer Portal; where you can click on **Open a case** located on the right hand side.&#x20;

![](https://4098174889-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6aZ6ZNddowmTUCPmRb%2F-MDvvSJvyrTortlXYYqJ%2F-MDvyjyFJbqlKv_jPBvv%2Fsupport2.png?alt=media\&token=93cd99f7-4da7-4dd4-b241-dbbbb92a2842)

Complete the Support Case Form with special attention to the following fields:

* For Case Type: select Certification&#x20;
* From the Product section, select the Product and version of Product you are referencing.
  * OpenShift or RHEL
* Describe your Issue Summary, be as specific as possible&#x20;
* Verify your account information
* Complete the Case information section&#x20;
* Choose the severity level for your case using the following guidance: [Red Hat Support Severity Level Definitions](https://access.redhat.com/support/policy/severity/)&#x20;
